LabelsOnline FAQ's Frequently Asked Questions

Q: How quickly can you ship my order?

A: Orders are processed daily and most orders are shipped within 24 to 48 hours.

Q: How long will it take to receive my labels?

A: Allow one to five business days for your order to arrive. Shipping times vary depending on your location. Orders are shipped UPS Ground, unless instructed otherwise. For faster service, you can request 2nd Day Air Service or Next Day Air Service when you place your order.

Q: How can I track my order?

A: If you did not receive your email confirmation with your tracking number, please call the customer service department at 1.866.575.9001.

Q: How can I place an order without using the internet?

A: Rest assured that orders placed on our website are highly secure. However, if you are uncomfortable using your credit card on the Internet, you may phone in your order to 1.866.575.9001. You may also fax your order to us at 1.904.363.8887.

Q: What makes your labels such high quality?

A: In a word, materials. Our factory (TSI Converting) uses only the finest papers, adhesives, and liners available today. TSI Converting has manufactured quality labels as its core business for many years and is widely respected in the industry for its attention to detail, uncompromising standards, and commitment to customer service.

Q: Can I use your label sheets in a copier?

A: Yes. Our labels are jam-free guaranteed and are safe to use in inkjet printers, laser printers, and copiers.

Q: Are your labels available in other colors besides white?

A: Our standard blank labels are all white, but we also have many floodcoated labels available in various colors.

Q: Can I get custom printing on my labels?

A: Yes. Our factory offers complete printing services from graphic design to 4-color process flexographic printing. Custom printing is available for sheets, fanfold, pinfeed, and rolls. Please contact a sales representative at 1.866.575.9001